How do I check in?
On confirmation of your booking you will received an email with detailed information regarding your accommodation.
We provide onsite support between 9.00am and 5.00 at our office in Griffith. For all guests we send a unit allocation email 2 or 3 days prior to our arrival and on the day of arrival we also send a text message with access instructions. On arrival you go directly to your unit we do not have a general pick up point for keys etc.
We are contactable 24 hours 7 days per week on the phone numbers provided on your confirmation sheet. (If you are travelling and would like the allocation email sent earlier please contact our staff)
Even though we are available during the day we do try to limit the time our guests generally spend on checking in and checking out we provide access advice for all checkins and on departure written advice is placed under your door on the day before your departure.
There are guests who would like to contact with our staff and we are always available to provide maps, bus timetables etc. If you contact the office a staff member will be more than happy to visit your unit and assist you with any requirement you may have.
Does the apartment have internet access?
At our Ainslie properties wireless internet is provided for a modest fee.
Chifley does not have internet access but we can provide a USB wifi.
Where do I leave the keys?
We will provide you with these instructions in your departure. Information is also provided in the compendium within your unit..
Do you require a bond?
No. You provide your credit card details as security for the property and keep your accommodation payments in advance for the duration of your stay with us. If you do not have a credit card we accept a $200 refundable security deposit. This is refunded when an inspection is carried out on the day of your departure.
When is my payment due?
Once you have paid your deposit your booking is confirmed. If your stay is less than 4 weeks the full balance is due the day before occupancy. For stays of longer than 4 weeks, 4 weeks tariff is due the day before occupancy.
Do I need to bring linen or towels?
No. Each property has linen/towels provided. The 1 and 2 bedroom units are supplied with additional linen/towels for self laundering.. Studio units have a regular complimentary linen service Mondays or Thursdays and we can provide additional linen/towels when required. We also offer the option of full servicing of the units daily or weekly.
What information is provided within the unit?
All of our properties have a guest compendium which provides tourist information on the local area, information of the properties facilities (for example a map of the complex showing the location of garbage rooms and parking), as well as manuals to help you operate all of the appliances. Bus timetables can also be provided.`
Do you provide a regular service clean of the property?
Service cleans are not included in the rates advertised on our website, however, we would be pleased to arrange them for you. Weekly cleans of a 1 bedroom property or studio unit are $60 per service, fortnightly cleans are $80 per service. Weekly cleans of a 2 bedroom apartment are $95 per service, fortnightly cleans are $130 per service.
What does a service clean include?
Changing the bed linen, cleaning the bathroom areas, floors vacuumed/swept and mopped, windows/mirrors cleaned and surfaces wiped over/polished. Please note that our staff will clean around any personal effects left on the floor or any surfaces. Washing dishes is not included and if left, will be cleaned around as best we can. Finally, whilst our staff do take the garbage out for you during the weekly service, we do recommend that you regularly empty the bins to preserve the hygiene of your living environment. Barbeque cleaning is not part of the service.
Can I pay over the phone?
Yes. We accept cash, cheques, money orders, direct deposit and a wide range of credit cards. If paying by cheque please allow time for the check to be cleared.
What is supplied?
When you arrive at your property there will be provisions of tea, instant coffee, milk, toilet paper, personal amenities, washing powder and dishwasher powder to get you off to a comfortable start.
Please ask us about our breakfast hampers if you are arriving late, although we do need some notice in order to be able to provide them. If you would like us to purchase some supplies for you all you need to do is email your list to us.
What information is provided within the unit?
All of our properties have a guest compendium which provides tourist information on the local area, information on the properties facilities (for example a map of the complex showing the location of garbage rooms and parking), as well as manuals to help you operate all of the appliances. Bus timetables are also provided.
Is there onsite reception at each property?
No. All of our accommodation is in residential environments so you have a quiet and private environment during your stay. However, once booked in you can contact us 24 hours per day on our emergency after hour’s number.체크인 방법