Price Drop Guarantee – Full Terms

Terms & Conditions:

Definition

If you book with Canberra Short Term and Holiday Accommodation on our website and within 1 day of occupancy provide us with notice of a lower published available rate (“Lower Rate”) on a non-refundable booking channel for the Same Accommodations. “Same Accommodations” means the same room type, at the same hotel, with the same dates and length of stay, same number of guests, same designation as non-cancellable/non-refundable, same advance purchase policies, and the same terms and conditions governing the room rate; Canberra Short Term and Holiday Accommodation will honor the lower rate.

Guarantee Application

The Price Drop Guarantee applies to reservations made on www.canbhol.com.au and for which a confirmation number has been issued to validate the reservation.

To submit a claim under the Price Drop Guarantee, you must contact us online via email within 3 days prior to occupancy at info@canbhol.com.au. We also recommend you take screen shots to support your claim.

Applicable rates / Exclusions

The Price Drop Guarantee applies solely to Canberra Short Term and Holiday Accommodation room bookings, excluding the sale of all-inclusive packages (including an offer proposed at the hotel, or any other service related to the room booking)

The rates covered by the Price Drop Guarantee must be accessible to the general public and available for reservation; expressly excluded are:

  • group rates
  • corporate rates
  • wholesale rates
  • specific promotional offers or codes granting an additional discount during or after a booking is made
    (e.g. but not limited to promotional codes supplied further to the registration in a newsletter)
  • Rates given by sites that are re-sellers of wholesale vouchers. This means you would have been purchasing a voucher for intent to stay rather than an actual booking.
  • rates included as part of a travel package (e.g. bundled with airfare/transport)
  • rates granted to Canberra Short Term and Holiday Accommodation employees
  • extended (minimum day stays)

Type of rooms

  1. The Price Drop Guarantee applies to the same room category as booked on Canberra Short Term and Holiday Accommodation website.
  2. The room category claimed for must be available and bookable on another website at the time of verification by Canberra Short Term and Holiday Accommodation head office.

Dates and length of the stay

  1. The Price Drop Guarantee applies to the same dates as booked on the Canberra Short Term and Holiday Accommodation internet site.
  2. For claims concerning a booking of two or more consecutive nights with Canberra Short Term and Holiday Accommodation the Price Drop Guarantee applies on the basis of the price per night and not on the total amount of the stay.

Currency 

Canberra Short Term and Holiday Accommodation reserves the right to refuse a claim, if the exchange rates used by both websites are different. Differences in the currency exchange rates (including the effects of rounding) are excluded from the offer.

Claim Handling

After verification by Canberra Short Term and Holiday Accommodation, the Price Drop Guarantee will be granted if your claim meets all the conditions of application. Canberra Short Term and Holiday Accommodation will send an e-mail with the reservation confirmation number as well as the new rate applicable.

You may only submit one claim for each stay. A “stay” means the total number of consecutive nights spent  by the same guest or guests.

In the case of a prepaid reservation rate, Canberra Short Term and Holiday Accommodation will reimburse the difference in price on the credit card initially debited online.

If the claim does not meet the conditions of the Price Drop Guarantee, Canberra Short Term and Holiday Accommodation will send you an e-mail stating that the Guarantee cannot be applied.

Should you wish to cancel the reservation made on the Canberra Short Term and Holiday Accommodation site, the sales conditions applicable are those stated in the terms and conditions presented on the site.

Liability

Canberra Short Term and Holiday Accommodation declines any responsibility regarding any expenses that may arise from cancelling a reservation, for all reservations made on any Internet site other than the Canberra Short Term and Holiday Accommodation Internet site.

Canberra Short Term and Holiday Accommodation reserves the right to modify or terminate the Price Drop Guarantee and its terms and conditions of this Guarantee at any time and without prior notice.

 

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