The staff were incredible and very understanding as we had to ring them early and stay an extra night. The facilities were clean and the room was warm when we arrived. Free tea and bonus coffee pod machine downstairs was a massive comfort. Big flat screen television and they provided heaps of brochures on things to do in Canberra, and also had clear instructions on how to enter the premises. The bed was comfortable and the shower was really nice also. Really close to Kingston and Civic also!