Frequently Asked Questions


On confirmation of your booking you will received an email with detailed information regarding your accommodation. Two days prior to your arrival, you will receive an email and text message outlining the self-check-in instructions for your stay. On arrival you can go directly to your unit and the unit will be unlocked with the key inside. 

We provide onsite support between 9.00am and 5.00 at our office in Griffith

We are contactable 24/7 on our after hours number outlined in the confirmation email (if you are travelling and would like the allocation email sent earlier please contact our staff).

If you contact the office a staff member will be more than happy to visit your unit and assist you with any requirement you may have or provide maps or bus timetables etc.