Frequently Asked Questions


On confirmation of your booking you will received an email with detailed information regarding your accommodation.

We provide onsite support between 9.00am and 5.00 at our office in Griffith. For all guests we send a unit allocation email 2 or 3 days prior to our arrival and on the day of arrival we also send a text message with access instructions. On arrival you go directly to your unit we do not have a general pick up point for keys etc.

We are contactable 24 hours 7 days per week on the phone numbers provided on your confirmation sheet. (If you are travelling and would like the allocation email sent earlier please contact our staff)

Even though we are available during the day we do try to limit the time our guests generally spend on checking in and checking out we provide access advice for all checkins and on departure written advice is placed under your door on the day before your departure.

There are guests who would like to contact with our staff and we are always available to provide maps, bus timetables etc. If you contact the office a staff member will be more than happy to visit your unit and assist you with any requirement you may have.